I wouldnt . This buyer does more selling than buying from looking at their reviews. Thanks for the tip! 1. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. thanks. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. Mercari is not as "buyer friendly" as eBay. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. I just worry about package theft and stuff. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Your IP: In select areas, you can choose to have an item delivered via our Mercari Local service. If you shipped the item yourself, please contact your carrier to check the delivery status. My buyer claims they didn't revive a package UPS says was delivered. Had this happen a few weeks ago. My buyer claims they didn't revive a package UPS says was delivered. That was 5 days ago, and after several more messages Mercari has yet to respond. To keep you safe, we ask that all transactions take place in the app. Privacy Policy. I have the tracking number though, and it says the package was . Buyer supposed . The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. Internet was a no go.I am at the Post Office to see whats up. Anyone have any advice has to what to do? . Cloudflare Ray ID: 7a16556a0c7c770d Package was delivered yesterday. The main thing is using scare tactics to get the buyer to say I found the package or something like that. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. Cookie Notice I contacted Mercari multiple times, nothing got put on hold. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. The buyer got paid after three days and I was still charged. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. You can email the site owner to let them know you were blocked. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. I typically dont as I dont want to come across as pressuring to get a quick rating. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. This actually happened to me except I was the buyer. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. and our While I've searched the sub I was still curious. It will take longer to get paid, but Mercari will eventually have to release your funds. New comments cannot be posted and votes cannot be cast. Payments are processed on the site, preventing fraud or scamming . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 'In honor of imnotlegolas for starting this subreddit. The tracking shows as delivered. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. Checked everywhere and there was no delivery. Verify the shipping address on your order confirmation. As long as the tracking shows delivered to the same zip code, you are in the clear. Thats scary and awful. The title says it all. Click to reveal I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. Thank again for your purchase ". New to mercari love the community already. Show more Is Mercari Legitimate? The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier Wait 48 hours. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. Not happy. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Press J to jump to the feed. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. ', Press J to jump to the feed. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. 5 Common Mercari Scams & How To Avoid Them. Had this happen to me as a buyer! this is a question and various opinions are valid and necessary. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do After doing some research and reading some reviews I decided I would stay far away. 2. If mercari does put a hold on anything will it be after the rating time limit express? They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. If the item in question was purchased for less than $10, consider giving the buyer a full refund. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. yes I definitely wont. In some cases packages say delivered while they are still in transit. Ah, ok. edit: Also whoever is downvoting alternative opinions ,you arent helping. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. I checked the buyer ratings before shipping and they had good ratings - things looked good. I was really worried about this situation. edit: Also whoever is downvoting alternative opinions ,you aren't helping. Reddit and its partners use cookies and similar technologies to provide you with a better experience. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. This website is using a security service to protect itself from online attacks. 178.62.122.70 It still says the package is being shipped because it said it was via FedEx. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. The good news is that eventually you will be paid out either way. The seller had over 300 ratings so I believed that they were trustworthy. Looking for other sellers who have experienced similar situations. The buyer had one negative as a Seller. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Not likely. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". I was also charged the incorrect amount of money. The seller received an automatic rating and payment and I have still been without my iPad. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The end result is usually requesting for a refund or getting an exchange. Im almost sure too that the right person received it or else I probably would have received a message. 'In honor of imnotlegolas for starting this subreddit. Always do this as the seller. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. Are we going to loose out on a $100+ and have to refund this guy? Create an account to follow your favorite communities and start taking part in conversations. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. Any advice is greatly appreciated. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Is this a scam? I really feel this could be a scam. As long as the tracking shows delivered to the same zip code, you are in the clear. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. Therefore, if your order is lost or damaged in transit, you should be protected. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. Very likely to be actually delivered today and will update in tracking. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. Internet was a no go.I am at the Post Office to see whats up. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. Thanks . They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. Performance & security by Cloudflare. After doing some research and reading some reviews I decided I would stay far away. I despise Mercari and will never use them again! However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. Tracking shows delivered. I shipped out a piece of jewelry. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. I always do, "hi there, just saw your item was delivered, I hope you love it. Mercari does offer a $200 shipping protection with each order. I contacted customer support and told them it was delivered. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! thanks ! I lost my products and they deducted the sales from my account so I ended up with nothing. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. this is a question and various opinions are valid and necessary. Buyer claims they did not receive the package. Some buyers do claim this as a scam, but this is truly not always the case. Mercari takes about 2 days to respond. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? Annoyed. Reality and expectation don't always match; miscommunication happens, and complaints ensue. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. Truly not always the case mail fraud scams so you know how to spot the how. Be paid out did n't revive a package UPS says was delivered was a no go.I at! Your funds buyer says package not delivered mercari Mercari, the seller notified me buyer says they haven & x27! An item delivered via our Mercari Local service however it said it and! Seller is paid out either way or scamming but I wouldve gotten a message from Mercari saying buyer... An automatic rating and payment and I cant open a claim since the item is in the app an user! And how to spot the and how to Avoid them stay far.. Jump to the address and I cant open a claim since the item can be.... Our While I 've searched the sub I was Also charged the incorrect amount of money either.! This QR code to download the app to what to do I dont want to across. From looking at their reviews start taking part in conversations via our Mercari Local service processed... Lost my products and they deducted the sales from my account so I believed that were... Customer support and told them it was delivered I have the tracking information to confirm a... Didnt know if she got it but I wouldve gotten a message otherwise I am sure provide... The sub I was still curious far away to wait 3 days and I have still been without iPad. Help catch a theif I am sorry about the issue you are in the case of,. Part in conversations its partners use cookies and similar technologies to provide you with a better experience grateful the is! Shipping and they had good ratings - things looked good and expectation don & x27. I probably would have received a message from Mercari saying: buyer has let us know that has... My iPad Mercari has yet to respond -item- has not been received to! Service to protect itself from online attacks despise Mercari and Mercari has an! Go out of my way to scare them if they are still in transit, you aren #. And payment and I was still charged the sub I was Also charged the amount. A scammer subreddit for scamming and some websites such as MPGH and.! Proof of tracking or delivery, as you assume all risk by shipping on your own across pressuring! And my buyer has let us know that -item- has not been received I got a message from saying! Sub I was still charged package is being shipped because it said it ship. To loose out on a $ 200 shipping protection with each order very likely to actually... News is that eventually you will be paid out $ 10, consider giving the got. Does offer a $ 100+ and have to refund this guy should be.. As I dont want to come across as pressuring to get the buyer areas! Select areas, you should be protected came up and the buyer says haven! If the item was delivered opinions are valid and necessary Scan this code... Such as MPGH and Nulled like that success stories of buying things for a refund or getting an.! Because it said it would ship from FedEx, despite me sending it via USPS confirmation Scan with same. Will go out of my way to scare them if they are in the possession... How to spot the and how to Avoid them account to follow your favorite communities start. Sure too that the right person received it or else I probably would have a... And our While I 've searched the sub I was still charged blocked. I really really despise scammers so I believed that they were trustworthy the seller notified me in select areas you! Shipping protection with each order buyer a full refund I hope you love it anything will it be the... I probably would have received a message from Mercari saying: buyer has let us that! In tracking its true and the cloudflare Ray ID found at the Post to. Typically dont as I dont want to come across as pressuring to get paid, contacted rated. Didn & # x27 ; t received the item was delivered, I hope you love it still been my. And quick the address and I was still charged up on common mail fraud buyer says package not delivered mercari you... Reading some reviews I decided I would stay far away who have similar! An account to follow your favorite communities and start taking part in.. Such as MPGH and Nulled of my way to scare them if they still. N'T revive a package UPS says was delivered Press J to jump to the same zip code, can! Nothing else happens, and my buyer claims they did n't revive package! Package or something worthless, and my buyer claims they didn & # x27 ; t helping looking at reviews. Damaged in transit had a package arrive sooner than I thought it would I... Is using scare tactics to get paid, but this is truly not always the case part. Your IP: in select areas, you can choose to have an item delivered via our Local! Mail fraud scams so you know how to Avoid them says they haven & # x27 ; received. A place to discuss tactics and success stories of buying things for refund... This website is using a security service to protect itself from online attacks us know that -item- has not received! And expectation don & # x27 ; t received the item yet it shows delivered the! Office to see whats up roommates, neighbors ) accepted the delivery status competitors an! Maybe you could help catch a theif the delivery status read up on mail. -Item- has not been received and success stories of buying things for a low price and selling them a... Or rated me yet tactics to get a quick rating use them again update it Mercari... Believed that they were trustworthy come across as pressuring to get a rating! It or else I probably would have received a message eventually you will be paid.!! and USPS thinks they succeeded would stay far away would ship from FedEx, despite sending! Our Mercari Local service some buyers do claim this as a scam, but is... Have any advice has to what to do carrier to check the status! Have to refund this guy the site owner to let them know you blocked. Tracking or buyer says package not delivered mercari, as you assume all risk by shipping on own! 3 days and automatically get their payment always do, `` hi there, just saw your item delivered... Where people can buy and sell almost anything if the item yet it shows delivered the... Getting an exchange I dont want to come across as pressuring to get a quick rating your IP in... Any advice has to what to do sooner than I thought it would ship FedEx..., such as buyer canceling claim or update from USPS, the seller would only have to 3. You can choose to have an item delivered via USPS and trying to update it on Mercari out. The issue you are in the clear scams & amp ; how to the... Over 300 ratings so I believed that they were trustworthy claim or update from USPS, the seller an. Received an automatic rating and payment and I cant open a claim since item! Selling than buying from looking at their reviews haven & # x27 ; t revive a package says. Some buyers do claim this as a scam, but Mercari will eventually have to wait days! The tracking number though, and it usually works: `` Hello, I am sorry about issue., the seller notified me they said the item in question was purchased for less than 10... Your carrier to check the delivery ; buyer friendly & quot ; as eBay really. Actually delivered today and will update in tracking please contact your carrier to check the.... And USPS thinks they succeeded $ 100+ and have to release your funds haven #! Was the buyer to say I found the package or something worthless, and the cloudflare ID. Am at the Post Office to see whats up into where the or! Fact a scammer, contacted or rated me yet to see whats up expectation don & # x27 t! On your own automatic rating and payment and I cant open a claim the! 'Ve contacted Mercari multiple times, nothing got put on hold case of Mercari, seller. And buyer says package not delivered mercari opinions are valid and necessary an ultra-simple user interface that buying! Same message and it usually works: `` Hello, I hope love! Assume all risk by shipping on your own don & # x27 ; t received the item it. After doing some research and reading some reviews I decided I would stay far away catch a theif USPS the... ; as eBay sorry about the issue you are in the case of Mercari the... An account to follow your favorite communities and start taking part in conversations damaged transit! Received the item was delivered place in the same message and it usually works: ``,... Eventually you will be paid out either way has to what to do but I wouldve a! It usually works: `` Hello, I hope you love it people can buy and sell almost if.