Thames Water's Head of Water Networks . Like many residents in our area, Munira was extremely concerned to learn of Thames Waters plans to tackle water shortages by pumping treated sewage into the River above Teddington Lock. In the 10 years my family of three has lived in the house, annual bills have been about 400. Well calculate the difference in cost and use this as the amount of the allowance well credit to your account. This was then followed by a period of above average rainfall and a rehydration of the soil causing further movement and associated bursts. Thames Water, the UK's largest water company, has been fined 2.3m for a pollution incident in 2016 that resulted in the . Nearly 77,000 smart meters have been installed or replaced during the first six months of this financial year. We have an extensive capital programme and are spending over 55m on pressure management and close to 200m on replacing water mains over the next three years helping to reduce leakage. Our year-to-date leakage from April this year to the end of December was 620.7 Ml/d against a year-to-date target of 512.0 Ml/d. Weve broken down all the Thames Water contact methods available so you can talk to them straight away. You should call customer service when you are calling about your Thames Water bill, you want to query your account, or if youre a new customer and want to speak to a representative to get registered with Thames Water. Check if your With this increase in leakage, we are significantly behind our target for this year. Over the period 2003-2011 this figure rose from 55% to 82%. If you're worried about how much you're meant to be paying with your water company, we've prepared a guide to help explain how your bill compares to the Average UK Water Bill. We also use third-party cookies that help us analyze and understand how you use this website. Monday - Friday, 8am - 9pm. %%EOF For your postcode, you must also say each letter and number one-by-one. Write your message and a Thames Water representative will reply to you. England's largest supplier of water and sewage services is worst performer for second year in a row. If we dont have a record of past use, well base it on the typical water use for a similar sized property. You can use the following numbers for their Text phone service if youre a priority customer who is deaf or hard of hearing: When you contact Thames Water, you must navigate through the IVR (Interactive Voice Response) system. On telephoning Thames Water, we were advised that there had been a mistake as the engineer was new and Thames Water no longer offered the free fix (withdrawn . Submit your views online:UseThames Waters online consultation feedback form. Get our fortnightly round-up of the best deals, reviews and money-saving tricks! If you want to find out more, check out our Thames Water Meter guide. Thames Water accused of causing second flooding. See information below, along with a link to the online public consultation that closes on 21 March. Lewisham, the performance of Thames Water is terrible. Oxford City Council calls for Thames Water to be taken into public ownership. But the first thing to do is to establish where the . Thames Water is at the top of a league table charting the number of written complaints made to water firms in England and Wales last year, with the number more than . Check out our guide on How to Set Up Your Water Bill to find out more. Theres more information on how were working with customers to reduce leakage below. After you choose this option, it will transfer you to a specialist representative for help. An independent plumber would charge you much more than that. A leak detection man from Thames Water knocked on my door yesterday. Thames Water still maintains that it must have been a leak, rather than a faulty meter, even though it acknowledges that none could be found. Thames Water said its overall number of complaints, including telephone calls, had fallen significantly in 2021/22. We made several attempts to contact the property owner to discuss the repair but were unable to do so. Thames Water provides water meters for free. 2020 - 2023 Munira Wilson MPWebsite designed and created by The Sustainable Printworks. Dont have a water meter fitted, the Thames Water contractors will try to charge you for having a meter which they are meant to provide. The hot and dry summer last year created an unprecedented soil moisture deficit. Thames Water was recently guilty of one of the most egregious lapses. Thames Water have a terrible record - regularly spilling raw sewage into our rivers and losing 630m litres of water every day due to leaks. The system will repeat that you need to enter your account number. These cookies allowed us to study how users navigate on the website. SimonGres New Member. Over the past few weeks, Munira has continued to press Thames Water, and the Government, on plans to tackle water shortages by pumping treated sewage into the river above Teddington Lock. Munira Wilson MP is the Member of Parliament for Twickenham. So, we have to be really innovative in order to reduce our overall leakage level each year. After you choose this option, it gives you three options to narrow down your problem. For cost savings, you can change your plan at any time online in the Settings & Account section. Thames Water will spend over 55million to further help reduce leakage and 200million replacing water mains, over the . The Thames Water complaints department will respond to you within 10 working days by phone. You can still call this number to report an issue if you cant access a computer or the internet. Munira continues to engage with residents and local groups concerned about these plans, and to raise the issue in Parliament. Read more about ourwider plans to look after water. Thames Water do a subsidised leak repair service for 95 (one repair only per 12 months.) This is for reporting problems with your wastewater or a problem outside your property, such as with a blocked drain. People up and down the UK pay different water rates. 1st Floor Terms and exclusions apply, see website for full details. newsletter, Energy Source. If you see a leak that isnt on your property while out and about, you can report the leak online. It might be tempting to raise your Thames Water complaints about your water supplier with the water regulator, Ofwat. We will send out an EPCOR crew to your address to turn the water off from outside at the property line using the CC valve. As with writing a letter, the Thames Water complaints department aims to respond within 10 working days. Voted for a successful Liberal Democrat amendment to the UK Infrastructure Bank Bill, tabled by Liberal Democrat MP Richard Foord, that would stop taxpayer money going to water companies unless the discharges stop. You can learn more about how were tackling leaks in our leakage performance report. We measure leakage in megalitres, or millions of litres, per day (Ml/d). The company was fined 20.3 million for having polluted the river Thames with nearly one and a half billion litres of raw . Use Option 1 to confirm you are the account holder. Engineers employed by Thames Water said that the leak was coming from beneath Mr K's original tiled walkway in front of his house. This is the average of the annual average leakage levels for the period covering 2017/18 to 2019/20. Premium Digital includes access to our premier business column, Lex, as well as 15 curated newsletters covering key business themes with original, in-depth reporting. Utilities. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Necessary to provide basic functions of the website such as page navigation. We realise that our performance hasnt been good enough and are determined to improve., Original reporting and incisive analysis, direct from the Guardian every morning. B2 4AJ. It can only deal with certain issues within specific topics such as our power to lay pipes in private land, duties or licence conditions, and anti-competitive behaviour. Contact a certified plumber to fix the problem. Hundreds in emergency housing after water leak. If you think you might have a leak but arent sure, there are some common signs you can look out for. As with Facebook, to tweet Thames Water you only need to head over to the Thames Water Twitter page and press the envelope icon, write your message and wait for a Thames Water representative to tweet back to you. As a general rule, youre responsible for the water supply pipe that runs from the boundary of your property into your home, as well as all your internal pipes and fittings. Find resources, support and advice to help if you are struggling. You should contact Thames Water straight away on 0800 980 8800 to get the meter fixed. 402 0 obj <>/Filter/FlateDecode/ID[<96E653180F7350469771C6917B63BF32>]/Index[385 30]/Info 384 0 R/Length 95/Prev 345053/Root 386 0 R/Size 415/Type/XRef/W[1 3 1]>>stream Munira Wilson, the Liberal Democrat MP for Twickenham, said: These plans are necessary because Thames Water has failed to fix leaks losing them a quarter of their precious daily supply, all whilst handing out millions in bonuses to their chief executives. Twitter: @ThamesWater. Whilst we remain focussed on achieving our overall target of 20.4% reduction in our baseline leakage, over the period 2020/21 to 2024/25 we are behind on our 2022/23 leakage performance and our target this year will now be very challenging to achieve. Thames Water has finally lifted its hosepipe ban after 90 days of restrictions affecting 10 million people. Their name will be on your bill. Thames Water Utilities Limited Registered in England and Wales. Posted. The technician discovered that it was producing inflated readings and that it had been incorrectly installed. During your trial you will have complete digital access to FT.com with everything in both of our Standard Digital and Premium Digital packages. or but the investment consortium gained access to large sums of . Thames Water Home; About us; Developer services; Wholesale; Register; . It turns out that a month after the replacement installation, it issued a bill based on the old meter readings, hence the pursuit over the 1,000. Advice on how to deal with frozen pipes. Your wastewater might be with a different company! 3. Weve met our regulatory target in each of the last three years which means that in 2021/22 we met our three year average leakage performance target reducing the amount of water lost by 10.2%. At the moment, almost 24% of the water we supply is lost through leakage which is a combination of water lost on our pipes, water lost on customer pipes and an element of unmeasured consumption (46% of billed customers are unmeasured with 17% of individual customers having smart meters). Environment. July 9 2020. Thames Water are in the process of hand delivering letters to the immediate vicinity of recent water leaks, which will include Leigham Vale, Palace Road and the affected part of Norwood Road. Southern Water. If you want to speak to a Thames Water representative and avoid the robot-system, at this point do nothing. Thames Water Utilities Limited Registered in England and Wales. Angling Trust head of policy Martin Salter said: "It's . We are currently fixing more than 1,000 leaks per week across our network meaning that, on average we are fixing a leak every 10 minutes, 24 hours a day. If you dont know it, you can Press # and give your house number and postcode by voice to the automated system and Press 1 to confirm after the system has repeated it. Citizens Advice also offers guidance on how to complain about your water company. Its also important to remember that when chatting with a Thames Water representative via live chat, they will handle several other customers at the same time, so give them a few extra moments to respond to your questions. Company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water Utilities Limited. Munira will continue to hold Thames Water and the Government to account and ensurethe plans are thoroughly scrutinised particularly with regard to the impact on human health, the environment and biodiversity. We are being pursued by Thames Water over a 1,000 bill which it alleges has accrued in six months. Damp and mould are easier to tackle when they are caught early. Option 3 is for new Thames Water customers who have moved into a property supplied by Thames Water. Well compare how much water youve used in the past, during a similar period, against the amount recorded by your meter while you had the leak. It was agreed that the meter would be changed. The hot and dry summer last year created an unprecedented 'soil . On a PC or laptop, a pop-up window will open in the bottom right-hand corner of your screen. You may change or cancel your subscription or trial at any time online. We find the best way to quickly and fully resolve complaints is by talking things through together, but if youd prefer, you can write to us. Necessary cookies are absolutely essential for the website to function properly. Subscribe now to join Muniras mailing list. Others also took fire at Thames Water's CEO's salary, coming soon after The Mirror revealed water firm bosses earn over 15million amid concerns over pollution and leaks. Damian Carrington. Tue 28 Feb 2023 06.51 EST. In the five years to 2012, the debt rose from 3.2bn to 7.8bn -, . To keep our customers informed we have been running several winter campaigns. Victoria Square personalising content and ads, providing social media features and to While out and about, you can report the leak online caught early function properly on the typical use... Repair service for 95 ( one repair only per 12 months. are the account holder reporting with. So, we have to be really innovative in order to reduce our overall leakage level each.. 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